Returns and Exchanges Policy
Q: What is the return and exchange period?
A: You have 30 days from the date of delivery to request a return or exchange.
Q: What are the return and exchange conditions?
A: Items must be in brand-new condition, unused, undamaged, and returned with original tags and packaging.
The following items are not eligible for return or exchange:
- Customized or personalized items
- Intimate wear, such as underwear and swimwear
- Items that have been used or washed
Please ensure that the return package is properly packed to prevent damage during shipping. We recommend using a trackable shipping method to ensure safe delivery.
Q: How do I request a return or exchange?
A: Follow these steps:
- Online Request: Log in to your account, locate the order, click the “Request Return/Exchange” button, provide the reason, and submit your request.
- Customer Service Review: Our team will review your request within 2 business days and contact you via email or phone.
- Return Shipping: Once approved, you will receive the return address and shipping instructions. Please ship the item within 7 days and provide the tracking number.
- Refund Processing: After receiving and inspecting the item, we will process the refund to your original payment method.
Q: Who covers the return shipping cost?
A:
- For non-quality issues (e.g., wrong size, change of mind), the customer is responsible for the return shipping fee.
- For quality-related issues, we will cover both return and reshipment costs.
Q: How long does it take to receive a refund?
A: Refunds will be processed within 5-7 business days after we confirm the returned item. The exact time may vary depending on the payment method.
